Who are we?
Bottega Alcolica is backed by a long-established business with extensive experience in retail and more than ten years of experience in online sales.
Since 2014, we have been putting our expertise at the service of our customers with a simple goal: to provide a reliable and transparent online shopping experience, supported by direct customer service at every stage of the order.
Why shop at Bottega Alcolica?
We believe that reliability and transparency are essential when shopping online.
That is why we are committed to offering:
- Carefully selected products
- Clear and transparent prices
- More than ten years of e-commerce experience
- The reliability of an established business
- Direct assistance whenever you need it
- Support throughout the main stages of your purchase, from ordering to delivery
Behind every order are real people you can contact if you have any questions or problems.
How can I register on the website?
You can create your account directly during your first purchase or access the dedicated area via the Login link on the website.
Registration allows you to manage your personal details and purchases more easily.
Which payment methods do you accept?
You can pay for your order using any of the following methods:
- Credit card
- Satispay
- PayPal
- Bank transfer
Are the products actually in stock?
Product availability and quantities currently in stock are shown directly on the relevant product pages.
When an item is not available, it is marked as “Out of stock”.
This allows you to check product availability while browsing our website.
How are orders shipped?
We use selected express couriers for our shipments, with the aim of providing a reliable delivery service suited to the type of products purchased.
Can I have my order delivered to a courier depot for collection?
Yes. Where available, you can request delivery to a local courier branch or depot.
This option allows you to collect your parcel personally at a convenient time, avoiding any potential difficulties with home delivery.
Is my order shipped safely?
We take particular care when preparing every order.
Products are placed in appropriately protected packaging to help minimise the risk of damage during transport.
How are the products packaged?
We aim to minimise packaging waste. For approximately 99% of the materials used to prepare orders, we favour recycled or recovered materials that are still perfectly suitable for use, such as boxes, cardboard, paper and other materials suitable for protecting the products.
Only when required by the characteristics of the product, particularly for fragile items, do we also use protective plastic materials.
This approach allows us to pursue three objectives:
- Reduce waste by reusing materials that are still in good condition.
- Keep packaging costs down, avoiding unnecessary expenses that would increase order handling costs.
- Make disposal easier by favouring materials such as paper and cardboard that can be easily recycled.
So don't be surprised if the protective material inside your parcel is not new. Whenever possible, we prefer to reuse rather than waste.
When will I receive my invoice?
For purchases requiring an invoice, the document is issued electronically and processed using the information provided when placing the order.
Still need help?
We're here for you.
If you have any questions or need further information, you can contact us by email at: info@bottegaalcolica.com
or use the contact form available on our website.